隐私政策 Privacy Policy

欢迎使用我们的服务。本服务由深圳方位智联科技有限公司（以下简称"方位智联"、"我们"或"我方"）提供并控制。使用本服务即表示您同意本隐私政策。

Welcome to our services. The services are provided and controlled by Shenzhen Fanvil Technology Co., Ltd. (hereinafter "Fanvil", "we" or "us"). By using our services, you agree to this Privacy Policy.

本服务包括：

Our services include:

• 我们的网站及可通过 https://efcms.fanvil.com 访问的用户账户，以及与之关联的所有相关网站，但不包括任何第三方网站（"门户网站"）。
• 可通过网站访问的在线服务（"网站服务"）。
• 可下载至移动设备的软件应用程序（"移动应用程序"），例如 Fanvil-Partner 等。
• 与本服务相关的产品（"设备"），包括但不限于门禁设备、室内机、管理机、门铃和家庭控制面板等。
• 网站和移动应用程序中提供的任何服务（"可用服务"）。
• "服务"一词指的是网站、网站服务、移动应用程序、设备和可用服务。

• Our website and user accounts accessible at https://efcms.fanvil.com, and all associated websites, excluding any third-party websites ("Portal").
• Online services accessible through the website ("Website Services").
• Software applications downloadable to mobile devices ("Mobile Apps"), such as Fanvil-Partner.
• Products related to the services ("Devices"), including but not limited to access control devices, indoor units, management units, doorbells, and home control panels.
• Any services available within the website and mobile applications ("Available Services").
• The term "Services" refers to the website, website services, mobile applications, devices, and available services.

本隐私政策描述了我们是谁，我们收集哪些关于您的信息，我们如何使用和披露您的个人信息，我们如何保护您的信息的详细信息，以及您在数据隐私方面的权利。我们的服务非常重视您的个人信息，并赋予您对其的控制权。我们使用强大的加密技术来保护您的个人数据和隐私，并采用严格的政策来管理所有数据。我们将始终根据《通用数据保护条例》（"GDPR"）和《加利福尼亚消费者隐私法案》（"CCPA"）保护您的个人数据。

This Privacy Policy describes who we are, what information we collect about you, how we use and disclose your personal information, how we protect your information, and your data privacy rights. We place great importance on your personal information and give you control over it. We use strong encryption to protect your personal data and privacy, and apply strict policies to manage all data. We will always protect your personal data in accordance with the General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act ("CCPA").

一、我们是谁 I. Who We Are

本服务由深圳方位智联科技有限公司提供并控制，注册办公地址位于深圳市宝安区新安街道兴东社区70区润坊路5号润智研发中心2栋13F1301,1302。

The services are provided and controlled by Shenzhen Fanvil Technology Co., Ltd., with a registered office at Room 1301/1302, 13F, Building 2, Runzhi R&D Center, No. 5 Runfang Road, Zone 70, Xingdong Community, Xin'an Street, Bao'an District, Shenzhen, China.

二、我们收集哪些个人信息 II. Personal Information We Collect

我们的服务收集个人信息的目的是根据适用法律提供服务。如果您不向我们提供任何或全部这些信息，我们将不会处理这些信息，但服务或其某些功能可能会受到限制。

Our services collect personal information for the purpose of providing services in accordance with applicable law. If you do not provide us with any or all of such information, we will not process it, but the service or certain features thereof may be restricted.

"个人信息"与"个人数据"具有相同的含义，并包括与已识别或可识别的自然人（"数据主体"）有关的任何信息；可识别的人是指可以直接或间接识别的人，特别是通过参考身份证号码或针对其身体、生理、精神、经济、文化或社会身份的一个或多个因素。

"Personal information" has the same meaning as "personal data" and includes any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural, or social identity.

我们会要求您提供必要的个人信息，以便向您提供服务。如果您不提供您的个人信息，我们可能无法向您提供服务。

We will request necessary personal information from you in order to provide services. If you do not provide your personal information, we may be unable to provide the service.

在以下部分中，我们希望您了解在使用本服务时，我们将收集的信息类型。

In the following sections, we want you to understand the types of information we will collect when you use the service.

1. 设备权限 1. Device Permissions

• 基于我们为您提供二维码扫描获取受管设备 MAC 的服务，我们会获取：相机权限；
• 基于我们为您提供消息推送的服务，我们会获取：通知权限；
• 基于我们为您提供日志导出、截图、人脸图片上传、二维码登录的服务，我们会获取：读存储权限；
• 基于我们为您提供终端用户服务的兼容性处理，我们会获取：系统运营信息；
• 基于我们为您提供网络链路的选择和优化，我们会获取：网络状态信息；
• 基于我们为您提供的蓝牙开门功能，我们会获取：蓝牙权限、位置权限；
• 基于我们为您终端用户设备进行唯一性标识，我们会获取：设备 MAC 地址、国际移动设备识别码（IMEI）、匿名设备标识符（OAID）、国际移动用户识别码（IMSI）；

• To provide QR code scanning for managed device MAC retrieval: Camera permission;
• To provide push notification services: Notification permission;
• To provide log export, screenshots, face image upload, and QR-code login: Storage read permission;
• To provide compatibility processing for end-user services: System operation information;
• To provide network path selection and optimization: Network status information;
• To provide Bluetooth door-unlock functionality: Bluetooth permission, Location permission;
• To uniquely identify end-user devices: Device MAC address, IMEI, OAID, IMSI;

2. 第三方 SDK：

2. Third-Party SDKs:

• 阿里移动推送 SDK
  使用目的：消息推送
  说明：收集使用您的 IMEI/OAID（适用于 Android Q 以上系统）、IMEIMD5/MEIDMD5、AndroidID、VAID、AAID，以及您的设备型号等信息。
• Firebase
  使用目的：谷歌推送
  收集类型：设备信息（获取运行中进程信息、Android_ID）、异常日志记录。
  说明：获取用户设备的 Android_ID，通过谷歌服务对用户进行唯一标识，用于谷歌数据推送，以便为您提供精细化服务。
• 高德定位
  使用目的：地图位置服务
  收集类型：设备信息（获取运行中进程信息、当前用户位置）
  说明：获取设备序列号，获取位置信息，获取传感器信息，获取 Android_ID，以便为您提供精细化服务。
• Sentry 异常日志收集 SDK
  使用目的：用于提供客户端线上异常日志收集功能
  个人信息收集方式：嵌入第三方 SDK，SDK 收集传输个人信息。
  个人信息收集范围：设备 ID（包括：AndroidID）、联网信息、系统名称、系统版本以及国家码。
  您可以访问 https://sentry.io/welcome/ 了解线上异常日志收集隐私权政策。
• 阿里云日志
  使用目的：帮助定位和解决应用运行问题，提升稳定性和用户体验
  功能类型：日志采集与分析
  SDK 使用个人信息字段：设备信息（设备品牌、型号、Android 系统版本、SDK 版本、设备 ID）、用户 User ID。
• DCloud 开发通用工具库（数字天堂（北京）网络技术有限公司）
  使用目的：用于扫码识别设备 MAC 地址
  收集类型：设备信息（如设备型号、操作系统版本）、相机权限、存储权限、网络状态信息
  说明：通过调用设备相机进行二维码扫描识别，并在必要时访问本地存储用于缓存图片或扫码结果，同时获取基础设备信息用于保障功能正常运行及兼容性适配。
• 图片选择 SDK（com.dmcbig.mediapicker）（数字天堂（北京）网络技术有限公司）
  使用目的：用于图片选择、图片上传（如人脸图片上传、截图、日志导出等场景）
  收集类型：存储权限（读取/写入）、设备信息（设备型号、系统版本）
  说明：用于从本地相册选择图片或保存图片文件，在用户主动操作下访问本地存储资源，不会在未经授权的情况下读取或上传用户图片数据。
• 数字天堂 SDK（数字天堂（北京）网络技术有限公司）
  使用目的：用于扫码识别设备 MAC 地址
  收集类型：相机权限、设备信息（设备型号、系统版本）、网络信息
  说明：通过调用设备摄像头进行二维码扫描，实现设备信息（如 MAC 地址）识别功能，并结合网络信息优化扫码识别效率及结果准确性。

• Alibaba Push SDK
  Purpose: Push notifications
  Description: Collects IMEI/OAID (applicable to Android Q and above), IMEIMD5/MEIDMD5, AndroidID, VAID, AAID, and device model information.
• Firebase
  Purpose: Google Push
  Data collected: Device information (running process info, Android_ID), crash logs.
  Description: Obtains the Android_ID of the user's device to uniquely identify users via Google services for Google push notifications to provide refined services.
• Amap Location
  Purpose: Map and location services
  Data collected: Device information (running process info, current user location)
  Description: Obtains device serial number, location information, sensor information, and Android_ID to provide refined services.
• Sentry Error Monitoring SDK
  Purpose: Client-side online error log collection
  Collection method: Embedded third-party SDK; SDK collects and transmits personal information.
  Data collected: Device ID (including AndroidID), network information, OS name, OS version, and country code.
  You may visit https://sentry.io/welcome/ to review the error log collection privacy policy.
• Alibaba Cloud Log
  Purpose: Help locate and resolve application issues, improve stability and user experience
  Function type: Log collection and analysis
  Data fields: Device information (brand, model, Android OS version, SDK version, device ID), user ID.
• DCloud Dev Toolkit (Digital Heaven (Beijing) Network Technology Co., Ltd.)
  Purpose: QR code scanning to identify device MAC addresses
  Data collected: Device information (model, OS version), camera permission, storage permission, network status
  Description: Uses device camera for QR code scanning; accesses local storage when needed to cache images or scan results; obtains basic device information for functionality and compatibility.
• Image Picker SDK (com.dmcbig.mediapicker) (Digital Heaven (Beijing) Network Technology Co., Ltd.)
  Purpose: Image selection and upload (e.g., face image upload, screenshots, log export)
  Data collected: Storage permission (read/write), device information (model, OS version)
  Description: Used to select images from the local album or save image files upon user action; does not read or upload user image data without authorization.
• Digital Heaven SDK (Digital Heaven (Beijing) Network Technology Co., Ltd.)
  Purpose: QR code scanning to identify device MAC addresses
  Data collected: Camera permission, device information (model, OS version), network information
  Description: Uses device camera for QR code scanning to identify device information (e.g., MAC address); combines network information to optimize scanning accuracy.

3. 用户账户注册 3. Account Registration

要创建您的服务账户，您需要在注册过程中提供以下个人信息：

To create your service account, you are required to provide the following personal information during registration:

• 安装商账户：所需账户名、电子邮箱、手机号码、组织名称、时区

• Reseller Account: Name, company, email, phone number
• Installer Account: Desired username, email, phone number, organization name, timezone

4. 服务的使用 4. During Service Use

在您使用我们服务期间，我们将收集以下个人信息（或仅收集其中部分信息，并且手机相关信息仅在使用我们的移动应用程序时收集）：

While you use our services, we will collect the following personal information (or only part thereof; mobile-related information is collected only when using our mobile application):

• 手机 IP 地址
• 设备名称
• 受管设备 IP、MAC 地址
• 项目位置信息
• 身份验证信息
• 设备和系统的配置更改
• 支付状态

• Mobile IP address
• Device name
• Managed device IP and MAC address
• Project location information
• Authentication information
• Device and system configuration changes
• Payment status

5. 服务故障排除和改进 5. Troubleshooting & Improvement

为了解决您在使用服务时遇到的问题并优化我们的服务，在您使用我们的移动应用程序时，我们将收集以下信息：

To resolve issues you encounter when using the service and to optimize our services, we will collect the following information when you use our mobile application:

• 上次登录时间
• 使用时长
• 系统日志
• 配置下载（如果其中包含个人信息，例如联系人姓名）

• Last login time
• Usage duration
• System logs
• Configuration downloads (which may contain personal data such as contact names)

6. 服务订阅 6. Service Subscription

如果您选择为服务付费，以下个人详细信息将提供给我们：

If you choose a paid service, the following personal details will be provided to us:

• 姓名
• 电子邮箱
• 国家
• 居住地址
• 支付详情

• Name
• Email
• Country
• Residential address
• Payment details

处理这些个人数据是为了向您提供服务所必需的，并且是履行我们与您签订的合同所必需的。

Processing of this personal data is necessary to provide you with the service and to perform our contract with you.

7. 营销 7. Marketing

以下个人详细信息将因营销请求而被收集：

The following personal details will be collected for marketing purposes:

• 姓名
• 电子邮箱
• 居住地址

• Name
• Email
• Residential address

8. 第三方服务 8. Third-Party Services

当您通过我们的服务使用第三方服务时，我们会处理个人信息以响应您的请求、向您提供所请求的服务并改进我们的服务。作为提供服务的一部分，并为了向您提供定制内容，我们将通过与这些第三方服务的协议，接收用于识别和管理用户的个人信息。

When you use third-party services through our service, we process personal information to respond to your requests, provide the requested services, and improve our services. As part of service delivery and to provide you with customized content, we will receive personal information for user identification and management through agreements with these third-party services.

请注意，您对第三方服务的使用须遵守这些第三方的使用条款或服务及其各自的隐私声明。我们鼓励您在设备上启用这些第三方条款之前仔细阅读它们。我们对您个人信息的处理对于履行我们与您的协议以及维护我们的合法利益是必要的。

Please note that your use of third-party services is subject to those third parties' terms of use and their respective privacy statements. We encourage you to carefully read them before enabling such third-party terms on your device. Our processing of your personal information is necessary to perform our agreement with you and to maintain our legitimate interests.

我们也可能从第三方服务收集关于您的信息。处理这些个人数据是为了向您提供服务所必需的，因此对于履行我们与您的合同是必要的。

We may also collect information about you from third-party services. Processing of this personal data is necessary to provide you with the service and is therefore necessary for the performance of our contract with you.

重要提示：您可以随时（出于任何原因或方便）反对此数据收集。在这种情况下，我们将立即停止为此目的收集个人数据。

Important Notice: You may object to this data collection at any time (for any reason or convenience). In such case, we will immediately cease collecting personal data for this purpose.

三、Cookies 和类似技术 III. Cookies & Similar Technologies

Cookies 是包含文件字符串的小文件，当您访问网站时会发送到您的计算机。当您再次访问网站时，Cookie 使网站能够识别您的浏览器。Cookie 也可以存储用户首选项和其他信息。您可以重置浏览器以拒绝所有 Cookie 或在发送 Cookie 时提醒您，但如果没有 Cookie，某些网站功能或服务可能无法正常运行。

Cookies are small files containing strings of characters that are sent to your computer when you visit a website. When you revisit the website, cookies allow it to recognize your browser. Cookies can also store user preferences and other information. You may reset your browser to refuse all cookies or to alert you when cookies are sent; however, some website features or services may not function properly without cookies.

我们将 Cookies 和类似技术用于以下方位服务：

We use cookies and similar technologies for the following Fanvil services:

1. 确保方位服务的安全有效运行 1. Security & Operations

我们可能会设置身份验证或安全 Cookie 或匿名标识符，以帮助我们确认您已安全登录该服务或可能遇到诸如欺诈之类的非法行为。这些技术还将帮助我们提高服务效率以及系统登录和响应速度。

We may set authentication or security cookies or anonymous identifiers to help confirm that you are securely logged in to the service or to detect illegal activity such as fraud. These technologies also help us improve service efficiency and system login and response speed.

2. 帮助您获得更轻松的访问体验 2. User Convenience

使用此类技术可以帮助您避免重复填写个人信息以及通过一键式登录和搜索历史之类的方法输入搜索内容的步骤和过程。

These technologies help you avoid repeatedly entering personal information and simplify the process of searching via one-tap login and search history.

3. 日志文件 3. Log Files

与大多数网站一样，我们收集某些信息并将其保存在日志文件中。此类信息可能包括互联网协议（IP）地址、浏览器类型、互联网服务提供商（ISP）、引荐/退出页面、操作系统、日期/时间戳和/或点击流数据。我们不会将自动收集的日志数据与我们收集的其他信息相关联。

Like most websites, we collect certain information and store it in log files. Such information may include IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and/or clickstream data. We do not associate automatically collected log data with other information we collect.

4. 移动分析 4. Mobile Analytics

在移动应用程序中，我们使用移动分析软件来更好地了解您手机中移动软件的功能。该软件可能会记录信息，例如您使用该应用程序的频率、该应用程序内发生的事件、累积使用情况、性能数据以及应用程序崩溃发生位置的数据。我们不会将存储在分析软件中的信息与您在网页服务、移动应用中提交的任何个人信息相关联。

In mobile applications, we use mobile analytics software to better understand the functionality of the mobile software on your device. The software may record information such as how often you use the application, events within the application, aggregate usage, performance data, and where crashes occur. We do not associate information stored in analytics software with any personal information you submit through web services or mobile applications.

四、我们如何使用您的个人信息 IV. How We Use Your Personal Information

我们可能会出于以下目的使用我们收集的个人信息：

We may use the personal information we collect for the following purposes:

1. 向您提供服务。我们使您能够使用个人信息来使用我们的服务。
2. 进行故障排除和维护。我们会将用户安装的应用程序数据上传，以分析和诊断您的应用程序的任何问题，改善服务体验。
3. 沟通和营销。我们可能会使用您的个人信息与您进行营销沟通，例如进行服务调查、回应您的问题和推广新服务。
4. 内部使用。我们将个人信息用于数据分析、研究和开发与您使用网站和移动应用程序相关的统计信息，以改善服务。
5. 软件验证和服务升级。
6. 遵守法律和保护权利。我们可能会根据需要使用您的个人信息，以评估并确保遵守适用法律，保护我们的资产，调查或应对任何非法行为或不当行为的索赔（具体措施包括寻求法律意见，或建立、行使或捍卫法律权利）；并回应法院命令、司法或其他政府传票或搜查令。

1. Provide Services. We enable you to use your personal information to access our services.
2. Troubleshooting & Maintenance. We upload user application data to analyze and diagnose issues with your application and improve service experience.
3. Communication & Marketing. We may use your personal information for marketing communications, such as conducting service surveys, responding to inquiries, and promoting new services.
4. Internal Use. We use personal information for data analysis, research, and development of statistics related to your use of the website and mobile applications in order to improve services.
5. Software Verification & Service Upgrades.
6. Legal Compliance & Rights Protection. We may use your personal information as necessary to assess and ensure compliance with applicable law, protect our assets, investigate or respond to claims of illegal or improper conduct (including seeking legal advice, or establishing, exercising, or defending legal rights), and respond to court orders, judicial or other government subpoenas, or warrants.

五、我们如何披露您的个人信息 V. How We Disclose Your Personal Information

我们不会向任何人出售个人信息。我们可能会将您的个人信息披露给以下类别的接收者：

We do not sell personal information to anyone. We may disclose your personal information to the following categories of recipients:

1. 服务提供商 1. Service Providers

我们可能会将您的信息披露给第三方服务提供商，这些提供商在您的本地市场为我们的业务运营提供支持服务。这些提供商包括房东、物业管理人员和我们的本地业务合作伙伴。

We may disclose your information to third-party service providers that support our business operations in your local market. These providers include landlords, property managers, and our local business partners.

2. 执法机关 2. Law Enforcement

如果法律要求或合理需要，我们将与执法机构、公共机关或其他组织共享您的信息，以遵守法律义务、流程或请求。

When required or reasonably necessary by law, we will share your information with law enforcement agencies, public authorities, or other organizations to comply with legal obligations, processes, or requests.

六、个人数据存储和传输 VI. Data Storage & Transfer

我们的服务基础设施运行在 Web 服务上，您的所有个人数据都存储在德国法兰克福的服务器上。对于来自欧洲经济区（EEA）的数据，我们通过标准合同条款（SCC）确保跨境数据传输的合法性。

Our service infrastructure runs on web servers, and all your personal data is stored on servers in Frankfurt, Germany. For data originating from the European Economic Area (EEA), we ensure lawful cross-border data transfers through Standard Contractual Clauses (SCC).

当为本隐私政策所述目的处理该信息时，我们可能会访问您信息的特定部分，以向您提供所请求的服务。我们的公司内容数据管理规则将确保所有数据传输符合适用的当地法律法规。

When processing information for the purposes described in this Privacy Policy, we may access specific portions of your information to provide the requested services. Our corporate data management rules will ensure all data transfers comply with applicable local laws and regulations.

七、您的权利和选择 VII. Your Rights & Choices

在使用我们的服务时，您对您的个人数据享有以下权利：

When using our services, you have the following rights regarding your personal data:

访问权 Right of Access

您有权确认您的个人数据是否正在被处理。如果我们处理您的数据，您有权访问个人数据和以下信息：

You have the right to confirm whether your personal data is being processed. If we process your data, you have the right to access the personal data and the following information:

• 处理的目的；
• 相关个人数据的类别；
• 个人数据已经或将要向其披露的接收者或接收者类别，特别是第三国或国际组织中的接收者；
• 在可能的情况下，个人数据将被存储的预期期限，或者如果不可能，则用于确定该期限的标准；
• 存在要求数据控制者更正或删除个人数据，或限制处理有关您的个人数据，或反对此类处理的权利；
• 向监管机构提出投诉的权利；
• 如果个人数据并非向您收集的，则提供有关其来源的任何可用信息；
• 存在自动化决策，包括剖析，如 GDPR 第 22 条第（1）款和第（4）款所述，并且至少在这些情况下，提供有关所涉及逻辑的有意义信息，以及此类处理对您的重要性和预期后果。

• The purposes of processing;
• The categories of personal data concerned;
• The recipients or categories of recipients to whom personal data has been or will be disclosed, in particular recipients in third countries or international organizations;
• Where possible, the envisaged period for which personal data will be stored, or, if not possible, the criteria used to determine that period;
• The existence of the right to request rectification or erasure of personal data, or restriction of processing, or to object to such processing;
• The right to lodge a complaint with a supervisory authority;
• Where personal data are not collected from you, any available information as to its source;
• The existence of automated decision-making, including profiling, as referred to in Article 22(1) and (4) of the GDPR, and meaningful information about the logic involved, as well as the significance and envisaged consequences of such processing for you.

如果个人数据被传输到第三国或国际组织，您有权被告知与传输相关的适当保障措施。

If personal data is transferred to a third country or international organization, you have the right to be informed of the appropriate safeguards relating to the transfer.

修正权 Right to Rectification

您有权要求我们及时更正关于您的不准确个人数据。考虑到处理的目的，您有权要求补全不完整的个人数据，包括通过提供补充声明的方式。

You have the right to request that we promptly correct inaccurate personal data concerning you. Taking into account the purposes of processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

删除权（"被遗忘权"） Right to Erasure ("Right to Be Forgotten")

如果满足以下条件之一，您有权要求我们及时删除关于您的个人数据：

You have the right to request that we promptly erase personal data concerning you if one of the following conditions applies:

• 您的个人数据对于收集或以其他方式处理的目的已不再必要；
• 您的个人数据是基于您的同意处理的，并且您撤回了此类同意，而我们没有其他法律依据继续处理；
• 您反对处理，并且没有令人信服的合法理由支持继续处理（例如，您可以反对我们为营销目的处理关于您的个人数据）；
• 您的个人数据被非法处理；
• 为遵守我们所承担的法律义务，必须删除您的个人数据。

• The personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
• The personal data was processed based on your consent and you withdraw that consent, and there is no other legal basis for the processing;
• You object to the processing and there are no overriding legitimate grounds for the processing (e.g., you may object to our processing of your personal data for marketing purposes);
• The personal data has been unlawfully processed;
• The personal data must be erased to comply with a legal obligation to which we are subject.

如果您希望我们删除关于您的个人数据，并且不确定上述条件是否至少有一项适用，或者存在任何限制，您可以联系我们，我们将为您提供帮助，以尽可能最好的方式解决您的请求。

If you wish us to erase your personal data and are unsure whether at least one of the above conditions applies, or if there are any restrictions, please contact us and we will assist you in resolving your request in the best possible manner.

限制处理权 Right to Restrict Processing

在以下任一情况下，您有权要求限制处理：

You have the right to request restriction of processing in any of the following circumstances:

• 您对个人数据的准确性提出异议；
• 处理是非法的，并且您反对删除个人数据，而要求限制其使用；
• 我们不再需要该个人数据用于处理目的，但您需要这些数据来确立、行使或捍卫法律主张；
• 您反对处理，并且您的反对意见目前正在等待验证，以确定我们的合法理由是否优先于您的理由。

• You contest the accuracy of the personal data;
• The processing is unlawful and you oppose erasure and request restriction of use instead;
• We no longer need the personal data for processing purposes but you require it for the establishment, exercise, or defense of legal claims;
• You have objected to processing and the objection is pending verification as to whether our legitimate grounds override yours.

如果处理受到限制，除了存储之外，所涉及的个人数据只能在获得您同意的情况下，或为了确立、行使或捍卫法律主张，或为了保护另一自然人或法人的权利进行处理。

Where processing has been restricted, the personal data concerned may only be processed, other than for storage, with your consent or for the establishment, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person.

数据可移植权 Right to Data Portability

您有权以结构化、常用和机器可读的格式接收部分关于您的个人数据，并有权无障碍地将这些数据传输给另一个数据控制者。此权利适用于关于您的个人数据，这些数据：

You have the right to receive certain personal data concerning you in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance. This right applies to personal data concerning you that:

• 是我们从您那里获得的，
• 是基于您的同意或合同进行处理的，并且
• 是通过自动化方式处理的。

• Was provided by you to us,
• Is processed based on your consent or a contract, and
• Is processed by automated means.

如果我们处理的个人数据满足上述标准，在技术可行的情况下，您也有权要求我们将此类个人数据直接传输给另一个数据控制者。

Where the personal data we process meets the above criteria, you also have the right, where technically feasible, to request that we transmit such personal data directly to another controller.

反对权 Right to Object

您有权反对我们处理有关您的个人数据，例如出于直接营销的目的。我们将认真评估您的每一个反对意见，如果没有令人信服的合法理由，我们将停止处理个人数据。

You have the right to object to our processing of personal data concerning you, for example for direct marketing purposes. We will carefully evaluate each objection and, if there are no compelling legitimate grounds, will cease processing the personal data.

八、个人数据安全性 VIII. Data Security

我们的服务具有强大的内置安全功能。我们制定了严格的信息管理政策，配备了专业的技术团队，并采取一系列合理的预防措施，以保护您的个人信息免遭未经授权的浏览、披露、滥用、篡改、破坏和丢失，包括：

Our services have robust built-in security features. We have established strict information management policies, deployed professional technical teams, and taken a series of reasonable precautions to protect your personal information from unauthorized access, disclosure, misuse, alteration, destruction, and loss, including:

1. 使用加密技术确保您的数据在传输过程中保持私密；
2. 提供多种安全功能，帮助您保护账户安全；
3. 审查我们的信息收集、存储和处理实践，包括物理安全措施，以防止未经授权的人员访问我们的系统。

1. Using encryption technology to keep your data private during transmission;
2. Providing multiple security features to help you protect your account;
3. Reviewing our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.

九、我们如何保存您的个人数据 IX. Data Retention

我们根据个人数据的类型和使用方式，以不同的期限保留我们收集的个人数据。我们将说明为何针对不同类型的数据集保留不同的时长。

We retain personal data we collect for different periods depending on the type and how it is used. We will explain why we retain different types of data for different lengths of time.

1. 我们根据收集的原因，为不同类型的数据设定不同的保留期限，例如，开门记录和通话记录，3 个月后，数据将被自动删除。
2. 您的个人信息会一直保留到您的账户被删除，例如，用户账户信息。
3. 为有限目的延长保留期限的信息。有时，业务、法律或法规要求我们为特定目的将某些信息保留较长时间。

1. We set different retention periods for different types of data based on why it was collected. For example, door access records and call records are automatically deleted after 3 months.
2. Your personal information is retained until your account is deleted, for example, user account information.
3. Information retained for a longer period for limited purposes. Sometimes business, legal, or regulatory requirements mean we need to retain certain information for specific purposes for a longer period of time.

十、儿童隐私 X. Children's Privacy

1. 我们非常重视对未成年人个人信息的保护。若您是 18 周岁以下的未成年人，在使用我们的产品与/或服务前，应事先取得您父母或法定监护人的书面同意。我们根据国家相关法律法规的规定保护未成年人的个人信息。
2. 对于经父母或法定监护人同意而收集未成年人个人信息的情况，我们只会在受到法律允许、父母或法定监护人明确同意或者保护未成年人所必要的情况下使用或公开披露此信息。
3. 如果我们发现自己在未事先获得可证实的父母或法定监护人同意的情况下收集了未成年人的个人信息，则会设法尽快删除相关数据。

1. We place great importance on protecting the personal information of minors. If you are under 18 years of age, you must obtain written consent from your parent or legal guardian before using our products and/or services. We protect minors' personal information in accordance with applicable national laws and regulations.
2. For personal information of minors collected with the consent of a parent or legal guardian, we will only use or publicly disclose such information where permitted by law, with the explicit consent of the parent or legal guardian, or where necessary to protect the minor.
3. If we discover that we have collected personal information from a minor without verifiable prior consent from a parent or legal guardian, we will take steps to delete such data as quickly as possible.

十一、本隐私政策的更新 XI. Updates to This Policy

我们可能会不时修改和更新本隐私政策。我们将通过通知和其他形式在网站和移动应用程序上发布隐私政策的更新。您可以访问我们的移动应用程序，或访问我们的网站 https://efcms.fanvil.com 查看最新版本的隐私政策。对于重大变更，我们将向您发送正式通知（包括针对某些服务的隐私政策变更的电子邮件通知）。

We may modify and update this Privacy Policy from time to time. We will publish updates to the Privacy Policy on our website and mobile application via notices and other means. You may access our mobile application or visit https://efcms.fanvil.com to view the latest version of the Privacy Policy. For material changes, we will send you a formal notice (including email notification of Privacy Policy changes for certain services).

十二、您如何联系我们 XII. Contact Us

如您对本政策或者您的个人信息的相关事宜有任何疑问、意见或者建议，或者您希望行使您控制个人数据的权利，请您通过向 support@fanvil.com 发送邮件联系我们。我们将会在收到您反馈意见的 7 个工作日内给予回复。

If you have any questions, comments, or suggestions regarding this Policy or your personal information, or if you wish to exercise your rights over your personal data, please contact us by emailing support@fanvil.com. We will respond within 7 business days of receiving your feedback.

如您认为我们违反本政策或任何可适用的数据保护法律，您可以通过向 support@fanvil.com 发送邮件进行投诉。届时请您提供与您的投诉有关的具体细节和任何可支撑您投诉的证据。我们将调查您提出的问题并决定妥善解决您的投诉所需要的方法。如果我们需要您提供额外信息，我们将联系您，并在得出调查结论时书面通知您。

If you believe we have violated this Policy or any applicable data protection laws, you may file a complaint by emailing support@fanvil.com. Please provide specific details relating to your complaint and any supporting evidence. We will investigate the matter and determine the appropriate method to resolve your complaint. If we need additional information from you, we will contact you and notify you in writing upon reaching a conclusion.