Dear Fanvil Link users (hereinafter referred to as "you") , in order to facilitate your use of the Fanvil Link (hereinafter referred to as "this application") , all aspects of this application by Shenzhen Fanvil. Communications Technology Co. , Ltd. and its affiliates (collectively referred to as "Fanvil", "we") will collect, use, store , and provide your personal information in accordance with the "Fanvil Link User Agreement and Privacy Policy" (hereinafter referred to as "this Policy") . This Policy applies to your access and use of this application in any way.

When you use our products or services, we need to collect, store, use, and share your information by national laws , regulations, and regulatory policies on real-name systems, as well as to provide you with services and improve service quality . Through this policy, we aim to explain to you: what data we collect when you use our products or services , why we collect these data, what we will do with these data, and how we protect these data . This policy is closely related to the products or services you use and is crucial for exercising your rights and protecting your personal information . Please read and fully understand the contents of this policy before using our products or services.

Please read this policy carefully and ensure that you understand our rules for processing your information. If you have any questions, you can contact us using the contact information provided in Section 8 , "How to Contact Us," of this policy. If you click "Agree" and confirm submission , use this application, or continue to use this application after we update this policy (we will promptly inform you of the updates) , it will be regarded as your agreement to the content of this policy (including updated versions) and your consent for us to collect , use, store, and provide your personal information in accordance with this policy.

You can read the corresponding sections according to the index below to further understand the specific provisions of our privacy policy in detail:

1. What Personal Information Fanvil Will Collect.
2. Rules and Purposes for Fanvil's Use of Collected Information.
3. How Fanvil Shares, Transfers, Publicly Discloses, and Reveals Your Personal Information.
4. How Fanvil Protects Your Personal Information.
5. How Fanvil Stores Your Personal Information.
6. How You Can Manage Your Personal Information.
7. Revisions and Updates to This Privacy Policy.
8. How to Contact Us.

Personal information is defined as any type of information, recorded electronically or otherwise , that can alone or in combination with other information identify a specific natural person or reflect their activities.

In line with the laws and principles of legality, legitimacy, and necessity mentioned in the introduction , we collect and use your personal information or that of your end users. This includes information you actively provide , data generated during your use of this platform, and details we obtain from third parties, all as described in this policy.

Whether we collect and use the personal information of you or your end users through the aforementioned methods , we will only do so for the business functions described in this policy. We generally proceed with your consent , except in certain cases where personal information is collected based on legal obligations or the need to protect the vital interests of you or others.

Please understand that due to changes in business strategy, the functions of products or services on this platform may also change and evolve . If we intend to use your or your end users' personal information for purposes not specified in this policy , or if the personal information collected for specific purposes is to be used for other purposes , we will inform you in a reasonable manner through this platform and seek your consent again before use.

1.To provide you with personal information that you voluntarily provide to us in connection with products or services:

To facilitate the basic business functions of our platform, we may need to collect relevant personal information from you and your end users . Below, we will detail our basic business functions and the personal information required to realize these functions . If you or your end users refuse to provide this information , it will not be possible to use the related products or services of our platform.

When you register for our mobile application account or visit our website, you will provide us with personal information , including your username, phone number, email address, authentication information, device and mobile IP address information , browser and mobile cookies, log information, and other personal information (based on your consent).

2.In the course of providing you with products or services, we collect and use personal information related to your end users

1) To provide you with video call, face capture, and QR code scan login services, we require access to your camera permission;
2) For offering you audio and video call services, we require access to recording permission;
3) To facilitate mobile number login services, we need to collect your mobile phone information;
4) For providing message push services, we need access to notification permissions;
5) To offer services such as screenshot taking, face image uploading, and QR code login, we require access to read storage permission;
6) For providing temporary key sharing and temporary key generation image services, we require access to write storage permission;
7) To ensure compatibility processing for end-user services, we collect system operation information;
8) For offering selection and optimization of network links, we collect network status information;
9) For providing the offline call receiving feature, we need to use the auto-start service;
10) For providing the Bluetooth door opening feature, we need to use the Bluetooth permissions, location permissions;
11) To uniquely identify your end-user device, we collect device MAC address, International Mobile Equipment Identity (IMEI), Anonymous Device Identifier (OAID), and International Mobile Subscriber Identity (IMSI);
12) To ensure the normal use of audio and video functions, we will request floating window permissions the first time you use our product;
13) For implementing "Xiaomi Message Push" service, we integrate "Xiaomi Push SDK" and need to collect your IMEI/OAID (for Android Q and above), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, as well as your MID (for MIUI system), and device model information.
14) To help you better understand the personal information collection and use rules of "Xiaomi Push SDK," you can log in or visit "Xiaomi Open Platform" to learn about its "Privacy Policy.
15) For implementing "Huawei Message Push," we've integrated "Huawei Push SDK" and need to collect your IMEI/OAID (for Android Q and above), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, and your device model information.
16) To facilitate a better understanding of "Huawei Push SDK" personal information collection and use rules, you can log in or visit "Huawei Developer Alliance" to learn about its "Privacy Policy.
17) For implementing "VIVO Message Push," we've integrated "VIVO Push SDK" and need to collect your IMEI/OAID (for Android Q and above), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, and your device model information.
18) For implementing "OPPO Message Push," we've integrated "OPPO Push SDK" and need to collect your IMEI/OAID (for Android Q and above), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, and your device model information.
19) For implementing "Meizu Message Push," we've integrated "Meizu Push SDK" and need to collect your IMEI/OAID (for Android Q and above), IMEI MD5/MEIDMD5, Android ID, VAID, AAID, and your device model information.
20) For implementing "Crash Information Collection," we've integrated "Tencent Bugly SDK" and need to collect log information, device ID (including androidid and idfv), internet information, system name, system version, and country code information.

Please be aware that if you minimize 'Fanvil Link' to run in the background on your device , due to certain device models and system limitations , data collection from your prior use of 'Fanvil Link' functionalities may not cease instantly . This could result in short periods of background data collection.

3.Exceptions to Obtaining Authorization Consent

According to relevant laws, regulations, regulatory requirements, and national standards, in the following situations , we may collect and use your personal information without seeking your authorization consent:

1. Directly related to national security and defense;
2. Directly related to public safety, public health, and major public interests;
3. Directly related to criminal investigations, prosecutions, trials, and judgment enforcement;
4. Necessary to protect the significant lawful rights and interests of you or other individuals, such as life and property, but difficult to obtain your consent;
5. The personal information collected is publicly disclosed by you;
6. Collecting personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels;
7. Necessary for the conclusion and fulfillment of contracts as required by you;
8. Necessary for maintaining the secure and stable operation of the products or services provided by us, for example, detecting, dealing with faults, fraud, or misuse of products or services;
9. Obligations related to legal and regulatory requirements, regulatory demands, and relevant provisions of industry regulators.

We may use your personal data for the following purposes:

●To provide you with our services and technical support;
●To provide updates and upgrades to our products and services;
●To provide you with the information you require and request;
●To manage and improve our products and services;
●To conduct evaluations of our products and services;
●For internal purposes related only to the services, and for preventing fraud, abuse, or other issues related to public safety;

The information and data we collect about you will be stored in the country/region where Fanvil and Fanvil's service providers are located. Fanvil does not trade , rent, or sell your personal data, except in the following circumstances:

(1) With your explicit consent, we will share the types of your personal information (device information, network information), device information: device identifiers (IMEI, IDFA, Android ID, MAC, OAID, etc.), application information (app crash information, notification switch status, software list, etc.), device parameters and system information (device type, model, operating system, and hardware information), network information (IP address, WiFi information, base station information, etc.) with our partners, service providers, and third parties.
(2) We may share your personal information such as name, identification number, mobile number, email, IP address, account password with others in accordance with laws and regulations, the need for litigation dispute resolution, or as required by administrative and judicial authorities according to law.
(3) To protect the interests, property, or safety of Fanvil, Fanvil's affiliates or partners, you, or other users of Fanvil mobile applications or the public from harm within the scope permitted by law, we share your name, mobile number, and email personal information.
(4) When Fanvil's affiliates or other products under its banner provide services to you, we have the right to share your necessary personal information such as name, identification number, mobile number, email, and we will inform the affiliates to strictly comply with the provisions of this privacy policy. If affiliates wish to change the purpose of personal information, they should obtain your authorization and consent again.
(5) Based on legitimate, proper, necessary, specific, and clear purposes, we may share your order information, account information, device information, and necessary personal information about your location with partners and third parties during the service provision process to ensure the smooth completion of the services provided to you.
(6) For use based on the social public interest in compliance with laws and regulations.

When we provide your personal information to other personal information processors , we inform you of the recipient's name or name, contact information, processing purpose , processing method, and the types of personal information, and obtain your separate consent . At the same time, we will sign strict confidentiality agreements with our partners , requiring them to process your personal information strictly in accordance with our instructions , this guidance, and any other relevant confidentiality policies and to take safety measures . We require our partners to not use the shared personal information for any other purposes

Your personal data security is very important to us. We provide corresponding security measures for your information to prevent loss, misuse, unauthorized access, or disclosure. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized internal and external access, as well as to prevent it from being lost, misused, arbitrarily altered, or damaged. For example:

●We use access control mechanisms to ensure that your personal data can only be accessed by authorized personnel;
●We employ encryption technologies (such as TLS, SSL) to ensure the confidentiality of personal data;
●We use protective mechanisms to prevent system attacks;
●We strictly limit the scope of personnel who have access to information. Those who have access to your personal data and can represent us have an obligation to maintain confidentiality of your personal data in accordance with their applicable codes of conduct and professional standards.

Regarding the retention period of your personal data, we commit to not exceeding the time necessary to fulfill the purposes described in this privacy policy or to comply with applicable data protection laws. Moreover, we strive to ensure that irrelevant or excessive data is deleted or anonymized as quickly as possible.

In the event of a personal information security incident, we will initiate emergency plans to prevent the security incident from expanding and inform you through push notifications, announcements, or other means.

We store personal information collected within China domestically in accordance with laws and regulations.

As our device management cloud service operates across various regions in China, this means the user data we collect may come from all over China and be processed in the aforementioned regions. Under these circumstances, you agree that we will store the data according to the following rules:

●User data collected and generated while operating the device management cloud service within the People's Republic of China will be stored on servers located within the People's Republic of China.
●In accordance with business needs and legal requirements, we are obligated to retain certain information for a specific purpose over a long period. Reasons for retaining certain data for an extended period may include keeping financial records and complying with legal and regulatory requirements.

You have the right to control your personal data in the following ways:

●Consent or Withdraw Your Consent: You can withdraw your consent at any time.
●You have the right to request that we inform you of any personal data we hold about you.
●If your personal data is inaccurate, incomplete, or unlawfully processed, you have the right to request us to correct, supplement, delete, or restrict the processing of your personal data. If you choose to delete your personal data, please be aware that we may retain some of your personal data as necessary to prevent data fraud, abuse, or comply with legal requirements.
●If you no longer wish to receive emails and messages from us, you have the right to unsubscribe at any time without cost.

You have the right to object to the processing of your personal data . In the event of your objection, we will cease processing your personal data if there is a legal basis ; if there are legitimate and necessary reasons that outweigh your interests, rights, and freedoms , or if it is related to the initiation or execution of legal proceedings, we will continue to process your personal data.

To comply with current laws or for other reasonable reasons, we may modify this policy from time to time . If this policy is modified, we will post it on the website, and the new policy will take effect immediately upon publication . If we make substantial changes to this policy that result in a reduction of your rights under this policy , we will notify you before the changes take effect through email or other feasible means . We encourage you to periodically review this policy for the latest information.

If you have any questions, comments, or suggestions regarding this policy or your personal information , or if you wish to exercise your rights to control your personal data , please contact us by sending an email to support@fanvil.com. We will respond to your feedback within 7 working days.

If you believe that we have violated this policy or any applicable data protection laws , you can file a complaint by sending an email to support@fanvil.com . Please provide specific details related to your complaint and any evidence that supports your complaint at that time . We will investigate the issues you have raised and decide on the methods needed to properly resolve your complaint . If we require additional information from you , we will contact you, and we will notify you in writing when we conclude our investigation.